Fast delivery from stock - One year warranty - Tested hardware 

4 YOUR NETWORK by EmXcore

Frequently asked questions

We have tried to put all the answers on any questions you might have right here. Can not find your answer here? 
Feel free to contact us! 

about 4 your network

Who is 4YN?
4YN is a webshop for refurbished networking hardware. And a part of EmXcore
We are specialized in selling refurbished network equipment and services. Our focus is on industry leading network brands Juniper and Arista. Our knowledge on these 2 brands stretches almost 2 decades. 

We consist of a team of professionals who are happy to assist you in getting the most of out of your gear while reducing your total cost of ownership. In our quest of continuously trying to improve our services and products, buying refurbished network equipment online should be as easy and simple. 

Buying refurbished network hardware online is just a click away! 
What do we do?
4YN is dedicated to offer you the best deals in refurbished network equipment online for Juniper and Arista. 

We keep it simple, fast and reliable with competitive pricing to ensure that you can focus on your business and your customers. We got your back with top-notch refurbished networking hardware while creating the best Return on Investment in the industry.
Why choose 4YN?
We simply believe that the basic and most simple things in life matter. 

That might seem obvious but in a time where people are communicating with less than 280 characters a time we think that speed, delivering what you promise and overdelivering is at the heart of building successful partnerships. 
We believe that we are there to help you and not the other way around. 

If that means that we have to use 1500 square meters with Juniper and Arista stock to get you your gear at light speed so be it.
If it means that we have to get our staff trained on a bit more knowledge than just the partnumbers, so be it. 

Why? Because we love it and we are there for you as a partner to help you to get where you want to be whether you are a Start up or Scale up, Datacenter, Cloud provider, ISP or hosting company we will assist to help you to achieve your company goals.
Where are you located?
.We are based in Amsterdam, The Netherlands. But we ship and have customers worldwide. 

Our address is: 
Moezelhavenweg 8A
1043 AM Amsterdam
The Netherlands

Ever in the neighbourhood? Feel free to drop by for a chat and a cup of coffee.

Warranty

Do you give warranty on your products?
We offer a standard warranty of one year to all our customers. 
There is the option to add an extended warranty period of 3 years. Simply add it to the product while you order.
What happens if the product I ordered malfunctions?
All our products are thoroughly testes. But in the case a product malfunctions within the warranty period we will send you a replacement or fix the issue. In case there is no replacement available we will refund you the money or offer you an alternative solution.
What does "thouroughly tested" mean?
When we receive the hardware, first thing we do is test them. In case there are components that don't work, we remove these and change them for new ones. 

The hardware gets cleaned and If needed covered in a fresh coat of paint.

When the hardware is sold, we test it again, making sure we didn't miss anything.

delivery and Shipping

When will my order be shipped?
We are committed in shipping your order as quick as possible. If the order is placed before 15:00 (Monday-friday) we will ship the same day. 
How much does shipping cost?
The shipping rate will be calculated at the check out. The rate depends on weight of the order and the destination.
Which shipping company do you use?
We ship with DHL
How long before I receive my order?
How long it takes to ship to your address depends on where you are located. Once your order is shipped we will share the tracking code with you so you can follow you order and see when the expected delivery will be.
Is it also possible to pick up my order?
Yes you can! If you need your equipment fast and it is easy for you to drop by and pick up your order, then off course this is possible. (Monday - Friday between 10:00- 17:00) 

After you have placed your order we will let you know when it is ready for pick up. If you are in a hurry, give us a call and we make sure we get it ready for you to pick up straight away.  

Our address is: 
Moezelhavenweg 8A
1043 AM Amsterdam
The Netherlands
I can not find the item I am looking for or it shows as "out of stock"
If you can not find the item you are looking for in our webshop or if it shows as "out of stock" contact us! There is a high change we can get it for you or perhaps we even have some incoming.

Remote hands

Can you install the equipment for me in a datacenter?
Yes, we can! 
We offer a remote hands service in The Netherlands. 

Simply add this service to your order and we will install your switch or router in the datacenter of your choice (*currently only available for datacenters in The Netherlands). 

If you have any questions, or if you have more than five units to install, please contact us so we can send you a personalised quote.
Can you pre-configure the equipment I bought?
We can pre-configure your equipment according to your specific needs. 
Add “Remote Service” to the product you need on the product page when you place your order. And we will pre-configure your hardware before we ship it to you. 
I need an extra service, but I don't see it listed here. Are there any possibilities?
Easy answer. Just give us a call or send us an email and we will see what we can do for you.

Refurbished hardware

Why should I use refurbished equipment?
Using refurbished hardware is not only good for contributing to the circular economy, but also for your company. 

The cost of refurbished products compared to the cost of new products is a lot lower. The money you save by buying refurbished equipment you can invest in other parts of your business. This makes it easier to expand and helps enabling growth.
Isn't refurbished hardware less quality?
All our hardware gets checked and tested by our own experts. They make sure everything works and is fully functional. Just as you would expect with brand new equipment.
Do you also sell new hardware?
We only sell refurbished products, but from time to time we have unused items packed in the original box.

Reward program

Do you have a reward program?
Yes, we do! 

Simply sign up for our reward program on the left of the page (the red square that says "reward program") 
From now on you can earn points with every purchase you make and with referrals. 
How do I earn rewards?
There are a few ways to earn points. 

- Create an account and you will receive 2500 points

- For every € you spent, you will receive 1 point

- Fill in your birthday and we will reward you with a gift on your birthday, 10000 points Happy birthday! 

- Share our site on Twitter and receive a 2500 point thank you *You'll receive points for this limited to once a year

- Referals
Share your personal link to your contact and welcome them with a €25 discount.
Once they have made their first order you will also get a reward, 20000 points will be added to your points

What rewards can I earn?
You can exchange your earned points for a discount code to use for your next order. 

   5000 points = € 5 discount code
 10000 points = € 10 discount code
 25000 points = € 25 discount code
 50000 points = € 50 discount code
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